Terms and Conditions

Please read our Booking Terms and Conditions below for your specified service.

Disco Hire

The terms and contract below will set an agreement between the hire provider and the customer for the hire of the equipment and services.  This written contract is the full written intention for both parties and supersedes all other written/oral agreements between the Hire provider and the customer Trez Entertainment will provide a Disco for your Event, we require a non refundable deposit of £50 with the balance becoming payable 14 days prior to the event or if agreed in cash on the night. 

Each booking is subject to the 'Terms and Conditions' below. 

1.  Booking Details

1.1) All bookings are subject to the terms and conditions set below.

1.2) Trez Entertainment DJ(s) will require adequate time for the installation and dismantling of the equipment.  This amount of time will depend on the type of event, access and amount of equipment required.  If the Client or Venue has special requirements for setting up/disassembly times or times of access, the Client must provide these details to the Company prior to the booking, or additional charges may be made.  Wherever possible, the Company will visit the Venue prior to quoting in order to estimate the time/work/equipment required.  Please bear in mind that if there is not sufficient time to do this, or if the distance, opening hours of the venue or other matters prohibit this, then the Company must rely on information given by the Client in providing a Quotation.  Parking/Toll charges will be charged at cost.

1.3) Both the company and client offer assurances that no previous bookings exist with other clients/companies that would affect the booking.

1.4) If the Client has another booking which results in the cancellation of the contract, cancellation costs in Paragraph 2 do not apply and the full payment is required.

1.5) If the company has another booking that results in the cancellation of the contract a full refund will be given.  However, the Company warrants that it will attend any booked event to the best of its ability.  Only under exceptional circumstances (such as illness), work may be sub-contracted, but only to known, experienced DJs with proven credentials.  The company maintains a list of approved 'partners' for this express purpose, and operates a reciprocal agreement with such approved suppliers.  The cost of hiring in any other company in these circumstances will be borne by the Company.  **This has never happened with Trez Entertainment.

1.6) The Company will be in attendance at the venue in good time to set up for the event.  However, if they are prevented from setting up by the late running of the event, the client agrees that the same amount of setup time is still needed, and any consequent late start to the entertainment will not be the responsibility of the Company.

2.  Payments 2.1) Booking fees can be made in Cash, Cheque or via Paypal or Bank Transfer.

2.2) If the DJ is required to play on past the agreed time, the fee for such overtime is £50 per 60 mins or part thereof, payable in cash, at the time of requesting extra time.  This is subject to the conditions of the Venue, and is at the DJ's discretion.

2.3) If any payments are not received by the due date, the Company may refuse to attend the event, and full payment will still be required, as this will be considered a breach of contract.  The Company may, at its discretion, allow a time to pay, but this is exceptional and must be agreed before the commencement of the event.

2.4) All fee's must be paid in full to the DJ within the first hour of his/her performance.  If the DJ is not paid in full, then they reserve the right to terminate the performance earlier than the scheduled time, and the full fee will still be charged.  If the DJ completes the performance at the scheduled time and is told that payment will be made on the next day or days then we have the right to charge £15.00 per 24 hours for each 24 hour period that we are unpaid (24 hours are calculated from the booked time to start our performance).

3.  Deposits, Cancellations and Postponements

3.1 Any cancelled order is subject to the following cancellation charges:

  • Within 8 weeks prior to event 20% of order value
  • Within 6 weeks prior to event 50% of order value
  • Within 4 weeks prior to event 75% of order value
  • Within 2 weeks prior to event 100% of order value

3.2) If the cancellation or postponement is made less than 14 days before the event, the entire fee will be due.  This is because it is unlikely the Company will receive a replacement booking at such a late date.

4.  Conduct and Security

4.1) The client will ensure that the audience and anyone other than the Company's team conduct themselves in a proper manner.  The company will not be held responsible for any actions, behaviour or damage caused by those attending the event, under any circumstances.

4.2) The Company's team will conduct themselves in a proper manner throughout their attendance at the venue, and will respond to the clients requests (unless in breach of any laws or venue requirements/restrictions) as to volume, positioning of equipment, and any other reasonable requests.  If you require the DJ and any other staff to adhere to any specific dress code please advise at the time of booking.  We will happily oblige wherever possible.

4.3) Often, the Company will take photographs or video footage of events, to be used in promotional materials.  If you, the Client, object to this, please notify the Company before the date of the event.  Copies of photographs and videos, if possible, may be obtainable from the Company - please ask for details.

4.4) The client will be held responsible for any theft or damage of any equipment (including vehicles stored on the premises) belonging to the company caused by anyone other than members of the Company's team.

4.5) It is solely the responsibility of the client to ensure the venue has sufficient and legal security for both personnel and equipment (including vehicles used by the company).

4.6) The Company will not be held responsible for damage to the venue caused by the company's equipment.  The Company must be notified of any potential problems.

4.7) The Company operates a zero tolerance policy regarding abuse to its staff, whether verbal or physical, actual or implied.  The Client is responsible for the behaviour of his/her guests at all times, and is responsible for providing any security necessary to police such behaviour.  In the event of any actual or threatened abuse, the DJ may turn the music down, and request that the matter is dealt with.  The music will be left turned down for up to 10 minutes, and if the problem is not dealt with in that time, the DJ has the right to refuse to play on, and may end the performance.  In such circumstances the full fee is still payable, and any damages or loss will be reclaimed from the Client.  Any illegal behaviour will be reported to the police.

4.8) The Company operates a zero tolerance policy towards drugs, under-age drinking or other illicit behaviour, and will not be a party to such behaviour.  Such actions as detailed in Paragraph 4.7 may be taken in these circumstances. 

5.  Health & Safety

5.1) It is solely the responsibility of the client to ensure the Venue complies with Health & Safety, and holds all necessary certification, Public Liability Insurance, Public Performance Licences, etc.

5.2) The company will ensure their equipment fully complies with all the relevant Health & Safety legislation regarding the equipment and personnel.

5.3) The Client is responsible for ensuring that the venue can provide a safe and practical area in which the Company can set up and operate its equipment.  The bare minimum power requirement is two 13Amp sockets, preferably on a separate and on an unloaded circuit.  For most venues, this is adequate; however for very large venues different requirements may be necessary.

5.4) The equipment used may include such items as lighting stands, truss systems, speaker stands and other constructions.  The area provided must be both safe and practical.  If the DJ deems that the Venue is unsafe, the Company reserves the right to refuse to set up, and in this case the full fee would still be payable, as the Company has turned up, but is prevented from working by Health & Safety Issues which are the Clients responsibility.

5.5) A suitable parking area must be available for the loading and unloading of the company's equipment at the venue.  Likewise, there must be adequate and direct access to the Venue or function room.  ** All legal or recovery costs incurred will be charged to the relevant client. 

If you require a copy of the 'Terms and Conditions' in a larger print please contact us.

Photo Booth Hire

The terms and contract below will set an agreement between the hire provider and the customer for the hire of the equipment and services.  This written contract is the full written intention for both parties and supersedes all other written/oral agreements between the Hire provider and the customer Trez Entertainment will provide a Photo Booth for your Event, we require a non refundable deposit of £50 with the balance becoming payable 14 days prior to the event or if agreed in cash on the night.

Cancellations

Any cancelled order is subject to the following cancellation charges:

  • Within 8 weeks prior to event 20% of order value
  • Within 6 weeks prior to event 50% of order value
  • Within 4 weeks prior to event 75% of order value
  • Within 2 weeks prior to event 100% of order value

The operator will not operate the booth until payment has been made in full.  It usually takes and hour to set the booth up and then an hour to take down. 
Your booth is available for 3 hrs actual hire time, additional hours can be purchased either booked in advance for on the night for £70.  Unless otherwise agreed, the booth will print one picture for your guestbook which we provide and one copy per sitting within the booth, guests are able to leave video messages and may enter the booth as many times as they would like within the hire period.

Event Location, facilities and conduct.  A single location for the hire equipment to be installed will be agreed on arrival between the provider's senior attendant and the customer.  Once the location is agreed and the equipment set-up, the location cannot be changed.

1.  Whilst we encourage the fun use of the booth, if we feel that the booth is not being treated in a respectful manner we will ask the guest to leave the booth. 

2.  The set-up and operational area at the event for the equipment will require a ground space of minimum 3 metres x 2.5 x 2.5 high.

3.  The provider reserves the right to refuse delivery and set up of the equipment if the event site is deemed to be unsuitable or unsafe for operation, or is the customer has failed to notify the provider of any delivery obstructions or obstacles such as stairs or excessive distance from provider's vehicle to equipment set-up location.

4.  The Customer is responsible for ensuring that suitable security and crowd control measures are in place before during and after the hire period and idle times.

5.  The Provide operates a zero tolerance policy regarding protection and safety of its reputation, booth attendants and equipment and reserves the right to cease operation if at anytime the Providers attendant(s) feels that.  The customer or guest's conduct endangers the safety of the Providers attendant, equipment or other guests.  ii.  The guests use abusive threatening language toward the provider's attendants.  iii.  There is a fire or other acts of god that endanger the safety of the provider's attendant and/or equipment.

6.  The Customer must ensure the relevant venue is informed of the booth hire and that there is sufficient space and power is available.  Damage to Provider's equipment 1.  The customer acknowledges that they will be fully responsible for any damage or loss to the Provider's equipment through either misuse, damage, missing props or equipment by the Customer, its guest or event hosting personnel.  Indemnification

1.  The Customer will indemnify provider against any and all liability associated with the use of pictures taken within the Photo Booth, its representatives, employees or affiliates at Customer's event.

2.  Customer will indemnify the Provider from the time of the start of the event times and on into the future, against any liability associated with Customer or its guests.

3.  The Customer will indemnify the provider against any and all liability associated with the use of pictures taken within the Photo Booth, its representatives, employees, guests or affiliates at Customer's event.

4.  The Customer agrees to indemnify the Provider for any damage or theft of the Providers equipment whilst on the equipment is on the event site/location.

5.  The video messaging, Facebook upload and props are a free addition to the photo booth hire and if for any reason the free additions are not working or unavailable the customer is not entitled to a refund and accepts this.

6.  In the unlikely event the digital images are corrupted, lost or stolen, the provider will compensate up to a total value of £100.00.

7.  The Provider accepts no liability for any damage or loss of personnel property and or any injury arising from the use of the hired equipment.

8.  In the event Provider is unable to supply a working photo booth for at least 80% of the hire Period, Customer shall be refunded a prorated amount based on the amount of service received.

9.  In the unfortunately event that the printer fails to print photos on the Event location, the provider will provide an cd or USB flash drive to the customer of all the photo booth photo's take during the event.

10.  If no photo booth hire is provided, Provider's maximum liability will be the return of all payments received from Customer.  Copyright 1.  The customer and all their guests hereby give the Provider the right and permission to copyright and use, in any media, any or all photo booth photos taken at the event.  2.  If any provision of these terms shall be unlawful, void, or for any reason unenforceable under Contract Law, then that provision, or portion thereof, shall be deemed separate from the rest of this contract and shall not affect the validity and enforceability of any remaining provisions, or portions thereof.

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